5% OFF using coupon code EWELL5 expires 20/5/2022 @11.59PM AET

Shipping Policy

Free Shipping

We offer free shipping in Australia, and we don't ship to other countries

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

Order Shipment:

It will ship within two business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. The shipping transit times are between 2-8 business days, and please allow extra time during public holidays includes Christmas and New Year period. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at info@e-well.com.au.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos info@e-well.com.au. and we will process an insurance claim on your behalf.

Cancellations:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.